hihi55 Privacy Policy
Protecting your personal information is of the highest importance to hihi55. This policy provides a detailed explanation of how we collect, use, and store your data.
Introduction to This Policy
Please read this privacy policy carefully before using the hihi55 platform.
01 General Information
hihi55 ("we", "us", or "the company") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy clearly explains what information we collect from you when you use the hihi55 website (https://hihi55.lat), how that information is used, who it may be shared with, and what your rights are.
By using the hihi55 website, creating an account, or using our services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy may be updated from time to time. For significant changes, we will publish a notice on our website. We encourage you to review this page regularly.
Information Collection
What types of information we collect and how we collect it.
02 Information We Collect
hihi55 may collect the following types of information:
a) Personal Identification Information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- Permanent address
b) Financial Information:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
c) Technical Information:
- IP address and device identifier
- Browser type and operating system
- Website usage logs and session data
- Information collected through cookies and similar tracking technologies
d) Gaming Behaviour Information:
- Game play history, bet amounts, and results
- Time spent on the platform
- Preferred games and categories
03 Methods of Information Collection
We collect information in the following ways:
- Directly provided: You provide information directly during account registration, deposit/withdrawal requests, and when contacting support.
- Automatic collection: Information is collected automatically through cookies, log files, and analytics tools while you use the website.
- From third parties: Relevant information may be obtained from payment processors and identity verification service providers.
Information Use
The purposes for which your information is used.
04 Purposes of Information Use
hihi55 uses the information collected from you for the following legitimate purposes:
a) For service operation:
- Creating, verifying, and managing accounts
- Processing deposits and paying out winnings
- Personalising the gaming experience
- Providing customer support
b) For ensuring security and compliance:
- Preventing fraud, deception, and money laundering
- Ensuring age verification (preventing access by those under 21)
- Enforcing responsible gaming policies
- Complying with applicable legal and regulatory obligations
c) For service improvement:
- Analysing and improving website and application performance
- Introducing new games and features
- Informing you about relevant offers and bonuses (subject to your consent)
05 Marketing Communications
With your consent, we may inform you by email about hihi55 promotions, bonus offers, and special events. You can opt out of these communications at any time — contact the support team or use the unsubscribe option at the bottom of each email.
Please note that service-related communications (such as transaction confirmations and security alerts) fall outside marketing communications and cannot be opted out of.
Information Sharing
When and with whom we may share your information.
06 Sharing Information with Third Parties
hihi55 does not sell your personal information or transfer it to third parties for commercial purposes without permission. However, limited information may be shared in the following cases:
- Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity verification agencies: Limited information may be shared with authorised agencies for account verification and fraud prevention.
- Technology partners: Software and server service providers engaged to operate the platform may have limited access to information necessary for their function.
- Legal obligations: If disclosure of information is required by a valid directive from a court, regulatory authority, or law enforcement agency, information may be provided in that case.
All third-party providers are contractually obligated to protect the confidentiality of your information and may only use it for the specified purpose.
Information Security and Retention
How your information is kept safe.
07 Security Measures
hihi55 has adopted industry-standard technical and administrative measures to protect your personal and financial information:
- SSL Encryption: All data transmission on our website is protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Strong encryption methods are used when storing sensitive information.
- Limited Access: Only authorised staff have limited access to the information they need.
- Regular Security Reviews: Regular system reviews are conducted to identify security vulnerabilities.
- Firewall and Intrusion Detection: Our infrastructure is protected by firewalls and security monitoring systems.
While we are committed to ensuring the highest level of security, it is impossible to guarantee complete security when transmitting information over the internet. You are responsible for keeping your account password confidential and ending your session after logging in on an unfamiliar device.
08 Data Retention Period
hihi55 retains your personal information for as long as it is necessary to provide services and meet legal obligations:
- Active accounts: All relevant information is retained while the account remains active.
- Closed accounts: Even after an account is closed, financial and identity-related information may be retained for a specified period as required by law.
- Transaction records: Financial transaction records are retained in accordance with the applicable legal period.
Once the period expires, personal information is securely deleted or anonymised.
Cookies and Tracking
How we use cookies and what your options are.
09 Cookie Policy
Cookies are small text files stored in your browser. hihi55 uses cookies for the following purposes:
- Essential cookies: Essential for maintaining login sessions, ensuring security, and the basic functionality of the site.
- Functionality cookies: Used to remember your language preferences, settings, and customisations.
- Analytics cookies: Used to analyse site traffic and usage patterns in order to improve the service.
You can control or reject cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the site.
Your Rights
What rights you have regarding your personal information.
10 User Rights Regarding Information
Every user registered with hihi55 enjoys the following rights:
Right of Access:
You may request to know what information we hold about you. If you contact the support team, we will provide the information within the specified timeframe.
Right to Rectification:
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update some information yourself in your account settings.
Right to Request Deletion:
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may be required to be retained for a specified period.
Right to Object:
You may object at any time to the use of your information for marketing purposes. We will act promptly upon receiving such a request.
To exercise any of the above rights, please contact us:
Or contact our support team in Bengali at any time via 24/7 live chat.
Minor Protection and Policy Changes
11 Protection of Minors
hihi55 strictly prohibits anyone under the age of 21 from accessing the gaming platform. We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor is using our platform, please contact us.
12 Changes to the Privacy Policy
hihi55 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:
- A notice will be published on the main page of the website
- Registered users will be informed by email
- The "Last Updated" date on this page will be changed
Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
13 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week, according to Bangladesh Standard Time (BST, UTC+6).
To learn more about our responsible gaming policy, visit the Responsible Gaming page. For answers to common questions, visit our FAQ section.